What happens if I encounter a technical issue?

Modified on Mon, 17 Nov at 9:32 AM

If you experience a technical issue, our dedicated support team is ready to help. All requests are managed through our central ticketing system, which ensures that every enquiry is tracked, prioritised, and resolved efficiently by the appropriate specialist. 


You can reach our team in two ways: 

  • By email at support@reviseonline.com 
  • Through the contact form: https://revise.us-adm-devs.in.ua/contact/


Once submitted, a support ticket will be created automatically, and you’ll receive an email confirmation with a ticket ID for tracking progress and updates. School accounts also receive access to priority phone support, allowing administrators and IT leads to connect directly with our technical team for urgent or complex issues. This ensures schools can resolve platform-related matters quickly and maintain uninterrupted access for teachers and students. 


Whether you’re an individual user or a school administrator, every issue is logged, monitored, and resolved within our structured support framework to guarantee transparency and timely assistance.

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